Key Performance Indicators
PQU is leading the implementation of a new Key Performance Indicator (KPI) Framework to support the UTS Strategic Plan 2006 - 2009 and associated enabling plans.
The Framework, presented as a 'Scorecard', supports management decision-making within the University. It provides Council, Senior Executive and senior management insights into how UTS is performing against its planning and quality management framework and how it is likely to perform in the future.
The UTS Scorecard Framework
The 2007 version of the scorecard incorporates 28 University-wide KPIs spanning four performance domains. The UTS Scorecard Framework is introduced at the UTS planning website.
Information presented on the Scorecard
The Scorecard presents historic and current UTS performance data for each KPI. Performance for each metric is assessed in two ways:
Broad level via a three point 'traffic light' rating:
- above expectations (blue)
- within the acceptable performance range (green), and
- of concern (red)
Specific level of performance against the most recent annual target.
The Scorecard also presents targets for the forward year. From 2006 these targets are of two types:
- Improvement targets: for metrics tracking below the acceptable range, and
- Target performance zones: for metrics tracking within or above the acceptable range.
Scorecard reports are supported by more detailed performance reports for each KPI. These reports seek to interpret latest results, comment on trends, forecast future performance and identify necessary improvement actions.
The preliminary performance report Scorecard for 2006, incorporates targets for 2007.
Planning
The UTS Planning website provides staff access to the University's KPIs and Targets.PQU and the KPI framework
PQU's role in implementing the framework includes:
- Reporting on UTS performance against the Scorecard twice yearly to the Planning and Quality Committee, Vice Chancellor's Committee and Council. A preliminary performance report for the calendar year is presented in September-November of that year, and a final performance report is presented in the following April-June. The final report combines KPI performance with the strategic plan to present an integrated and balanced picture of how UTS is performing.
- Liaising with the Senior Executive sponsor of each KPI to develop annual performance targets and to submit these to Council for approval.
- Working with the Senior Executive sponsor of each KPI and managers of associated data sets to identify improvement actions for each KPI. (Data managers other than PQU include staff in the Research and Innovation Office, University Graduate School, Equity and Diversity Unit, Human Resources Unit, Financial Services Unit and Facilities Management Unit.)
- Implementing the Scorecard at the faculty level from 2006 and investigating how to apply it at the divisional level from 2007.
- Coordinating the KPI development agenda - potential KPIs identified for inclusion in the Scorecard to replace existing indicators or to fill gaps in the Scorecard. Examples of topics for which high level indicators are yet to be developed include: integration of teaching and learning, scholarship of teaching, industry and community engagement and staff capability.